FAQs
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| • General |
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| • Send Load |
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| • Send Money |
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| General |
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| What is the i$end service all
about? |
| i$end allows Chikka users abroad to send
prepaid load credits, money and electronic gift checks to recipients
in the Philippines. |
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| What do I need to use the service?
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You need to install Chikka Messenger V4 and have a PayPal
account. You can download the messenger at http://www.chikka.com/messenger. |
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| How do I get a PayPal account?
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To get a PayPal account, just click here. Make sure that
you verify your PayPal account (via credit card or bank account) to
avoid problems with i$end. |
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| How will I pay for the load or
money I sent? |
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i$end credits can be purchased via PayPal. You can use
your credit card or bank account to fund your PayPal
account. |
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| How long does it take for my
PayPal purchase to be credited to my account? |
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First-time Users / Verified PayPal Users
After
payment is made, expect a notification e-mail with instructions and
a link, in your PayPal registered e-mail address. This is a security
measure to verify our users and protect them from fraud.
After clicking the link, your i$end wallet will be created, and
your payment automatically reflected. For existing users, the
purchase amount will automatically be credited to the i$end wallet,
with the exception of e-checks.
Payment Via E-Checks
We will only credit payment
once it has been cleared by PayPal. You can check on the status of
your e-check payment through your PayPal account.
The notification email that activates a new user’s i$end
wallet will only be sent once the e-check is cleared. Please note
that PayPal requires 2-5 business days clearing for e-checks.
Unverified PayPal Users
Unverified PayPal users can
expect to receive the notification email three days after purchase.
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| How do I follow up on the status
of my i$end payments? |
| To check the status of your i$end payment,
please indicate your Chikka ID, PayPal registered email address,
PayPal transaction ID, transaction date and time in an email to help@vmobilesolutions.com.
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| My Chikka ID was temporarily
placed on hold preventing me from accessing i$end, what do I
do? |
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We implement strict anti-fraud measures to ensure the security of
our users. If your account was blocked, you can continue to use
Chikka instant messaging but the i$end services will temporarily be
unavailable to your account.
Please send an email to help@vmobilesolutions.com
and provide your Chikka ID, full name, PayPal registered email, and
attach a scanned copy of a valid ID (Driver’s License, Passport,
Social Security ID, etc). |
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| I bought more i$end credits than I
need, how do I get my money back? |
| For a refund, please email us at: help@vmobilesolutions.com. Indicate your Chikka ID, full name, PayPal transaction ID and your reason/s for a refund, within 60 days of purchase. If you still have credits and sufficient balance in your i$end wallet, we'll give you a full refund. |
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| Send Load |
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| How do I send load?
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| Please click this link to view tutorial. |
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| Will the recipient know if the
load is from me? |
| Yes. They will receive a confirmation
message indicating your full name (taken from your PayPal account
information), and the amount of load you sent. |
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| How will I know if the load is
sent? |
| You will receive a confirmation email in your PayPal registered email address confirming successful delivery of load. |
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| How long before the recipient gets
the load credits? |
| The recipient will get the load from a few seconds to 2 minutes after you clicked send. However, delays may be encountered if there is heavy traffic in your recipient’s mobile network or during system maintenance. In such cases, your transaction will be queued for retry, and once the mobile network’s prepaid system is restored, load credits will be sent.
You will not be charged for unsuccessful attempts to send load credits. If the transaction could not be completed within 24 hours, it will be cancelled, and the full amount will be credited back to your wallet. |
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| What if I sent the load to the
wrong mobile number? |
| If that mobile number is active, the load credits will be sent, and you can no longer retract your credits. If the mobile number does not exist, the load will not be sent. You can email us at help@vmobilesolutions.com so that we can cancel the transaction and credit back the amount to your wallet. |
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| What if the mobile number I sent
load to is inactive? |
| Load credits will not be sent.You can choose to send load credits to another number, or credit back the amount to your wallet, by sending us an e-mail. |
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| Do I have to buy i$end credits
every time I wish to send load? |
| No. The amounts of load you can send are (in US$): 0.99¢, 4.99¢, and 11.49¢. Remaining balance can be used for you next transaction. |
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| In which denominations can I buy
i$end credits? |
| You can buy i$end credits in the ff.
amounts (in US$): 10, 15, 25, 50, and 100. |
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| Which networks are supported by
the SendLoad service? |
| The SendLoad service of Chikka Messenger
works for Smart, Globe and Sun. |
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| How do I check the status of my
SendLoad transaction? |
| Email us your Chikka ID,
PayPal registered email, and the recipient's mobile number. |
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| Send Money |
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| Will the beneficiary know if the
SMART Money credits came from me? |
| Yes, your beneficiary will receive an SMS
with your name as sender. |
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| How will I know if the SMART Money
credits I sent are received by my beneficiary? |
| You will receive an email in your
registered PayPal address, confirming the successful delivery of
SMART Money credits. |
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| How many times can I send money to
my beneficiaries? |
| You can send money as frequently as 10
times in a day, with a maximum amount of PHP 10,000 to each
beneficiary. |
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| Do I get charged by PayPal
whenever I send money? |
| No. |
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| How much is the handling
fee? |
| The handling fee is US$ 3.48 (flat fee).
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| How much time before the
beneficiary receives the SMART Money credits I sent? |
| For first time beneficiaries, it will take
a maximum time of 2 days to receive the money. On succeeding
transactions, it will take only a few seconds to 2 minutes after
sender's confirmation. |
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| What if I sent the SMART Money
credits to the wrong mobile number? |
| If the mobile number is active, its owner will receive the SMART Money credits. To request reversal of the transaction, email us immediately at help@vmobilesolutions.com with the subject “Sent Money to Wrong Mobile Number.”
If the transaction is succesfully cancelled, the amount to be credited back to your i$end wallet is the amount sent less the service fee; or (AMOUNT SENT) - (2.2% + 30). |
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| Do I have to buy i$end credits
every time I wish to send SMART Money credits? |
| No. You can send SMART Money credits in
the following denominations: PhP500, PhP1000, and PhP2000. Remaining
balance can be used for your next transaction or for other send
services. |
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| Which networks are supported by
the Send Money through SMART Padala service? |
| This service is currently supported by
Smart Communications Inc. only. |
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| How do I check on the status
of my Send Money transactions? |
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Log on to the i$end portal and click the “View Transactions” button. You will be led to a page where you can view the status of all your previous transactions.
For further inquiries, email us and use “Send Money” as subject. Please indicate the reference or mobile number, and transaction date. |
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| Where can my beneficiary encash my
SMART Money credits? |
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For inquiries and more details about SMART Money, click here.
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